CPDP

WHO

Our client is CNH INDUSTRIAL, a global leader in the capital goods sector.
Through its various businesses, CNH designs, produces and sells agricultural and construction equipment, trucks, commercial vehicles, buses and specialty vehicles, in addition to a broad portfolio of powertrain applications.  

WHAT

The client’s request was a multilingual course for the launch of the corporate portal CPDP - Customer Product Delivery Process.
The project falls into the formative phase of a wider change that involves processes, procedures and related tools.
Target: Dealer network and employees.

SOLUTION

Design and development of a distance learning course in 19 different languages. Audio, tutorial, videos and copy have to rely on a framework that has to:

  • be flexible;
  • enable quick updates;
  • allow for easy content classification and indexing.




 

Content indexing allows to run quick searches.
The course can be taken via PC or tablet, with a higher accessibility rate.
Moreover, via the MUST Library tool of the Mustcoursemaker Suite, the course is available offline as well (!).




 

Production timing was optimised thanks to the MUST Authoring tool MCM.
And the final layout isn’t just responsive (!).

KEYWORDS

Automotive
Customer Product Delivery Process
Online document management
Tractors and agricultural equipment
Construction equipment
Change management
Dealer network
Automotive
Customer Product Delivery Process
Online document management
Tractors and agricultural equipment
Construction equipment
Change management
Dealer network
Automotive

Customer Product Delivery Process

Online document management

Tractors and agricultural equipment

Construction equipment

Change management

Dealer network